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Microsoft Dynamics 365: Finance and Operations Apps Solution Architect Sample Questions (Q71-Q76):

NEW QUESTION # 71
You need to resolve the IT team's concerns at the appropriate phase for implementation with Microsoft engineers.
Which phases should you use? To answer, move the appropriate phases to the correct issues. You may use each phase once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 72
A manufacturing company is implementing Dynamics 365 Supply Chain Management and Dynamics 365 Finance.
The company needs to purchase licenses.
You need to recommend the types of licenses that the company should purchase.
What should you recommend? To answer, drag the appropriate licenses to the correct requirements. Each license may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 73
You need to recommend solutions for City Power and Light's new system.
What should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, application Description automatically generated

Topic 3, Margie's Travel
Case Study
Background
Margie's
Travel company (http://www.margiestravel.com/) provides travel services to consumers. These services include package offers, special deals, and excursion add-ons such as jet ski and horseback rides in Jamaica.
Margie
's Travel negotiates rates with multiple vendors and secures bundled pricing for consumers, serving as a travel broker. Margie's Travel only sells services and does not have any tangible products or merchandise.
Margie's Travel began in 1994 when Margie, CEO, and president, planned group trips for her friends in the United States (US). As this grew organically. Margie's created a second company based in Jamaica, followed by the acquisition of a third company in the United Kingdom (UK). The company has grown fast challenging the current systems that support the business model. Margie has determined it is time to implement Dynamics
36S Finance.
Applications and environment
The current system has the following structure:
* In the US. employees use Software A. accounting software, which is a desktop installation package for small businesses and single users.
* In the UK. employees use Softwares, ERP (enterprise resource planning) software installed on local servers.
The cost of maintaining Software B licensing is high, and Margie's Travel has decided against the software and associated overhead costs.
* In Jamaica, employees use Software C. a homegrown application based on spreadsheets, local sales representatives use pen and paper in the field.
* Margie's Travel employees use personal email addresses and chat tools and text each other directly due to the lack of corporate tools.
* IT department resources are located in the US and are responsible for management of all software support.
* Margie's Travel company does not have standardized processes across the organization.
* The manager in each country/region is responsible for system downtime. This has proven to be a challenge due to the multiple time zones across the organization and the centralized IT department.
Vendors and purchasing
As customers purchase packages. Margie's Travel can claim rebates with the providing vendor for every package sold. The rebates are claimed quarterly, and internal workflows have been established for approval prior to vendor submission. The workflows for package offerings eligible for rebates can be complex. User2 has created Visio diagrams for the associated approval processes.
Customer relations
* Customers exist in all three current countries/regions where Margie's Travel operates.
* Margie's Travel offers consumers a loyalty program. Consumers can earn points per dollar spent across all in countries/regions in which Margie's operates. The loyalty program is currently managed by using a spreadsheet.
Application and environment
* All three countries/regions must use Dynamics 365 Finance.
* The system must allow for updates to be applied at the same time as they are periodically released.
* Margie's Travel requires that the new business processes be standardized and follow industry best practices.
* Margie's Travel requires implementation of Office 365 and Microsoft Teams to streamline operations. The IT department will be responsible for troubleshooting these applications, along with Dynamics 365 Finance.
* The infrastructure team must ensure that separate environments are created for development and build, prior to moving to test and eventually gold environments.
* The infrastructure team must move the code for the loyalty program to a test environment.
* The CTO has directed the infrastructure team to guarantee they are on the most current version available at the time of go-live.
* The go-live activities must be coordinated across all countries/regions, with data validation planned for each time zone.
* Once user acceptance testing (UAT) has been completed, the project manager must report the number of tenants for production to Microsoft.
* A report must show seasonality and weather patterns so that Margie's Travel does not offer excursions during timeframes where severe weather is predicted.
* Sales representatives in the field will only be licensed for Microsoft 365 and Microsoft Power Platform.
Customer relations
* Customers must be identified with the same customer ID across all companies and systems, and automatically update cross-references as new records are created.
* Margie's Travel wants to enable customer self-service in the future for customers based in the US and UK.
This feature is not planned for the initial system rollout: however, the CIO has asked that the roadmap be created for Dynamics 365 Customer Service and Dynamics 365 Commerce applications in the future. In addition, the CIO wants to ensure that the old customer numbers can be matched to a new standardized format.
* New customers in Jamaica must be reviewed and approved due to frequent customer data discrepancies. The sales representatives in the field will enter information that must be routed to validate against existing data.
Vendor negotiations
* The rebates cannot be claimed because disparate systems today do not allow for consolidation to ensure that thresholds are met to claim rebates.
* The accounts receivable and accounts payable departments are unclear about the workflows associated with the rebate process. User2 must ensure that representatives from each department validate that they have tested their respective steps in the overall process. Testing feedback must be communicated to User2.
Customer relation
* Customers must be identified with the same customer ID across all companies and systems, and automatically update cross-references as new records are created.
* Margie's Travel wants to enable customer self-service in the future for customers based in the US and UK.
This feature is not planned for the initial system rollout: however, the CIO has asked that the roadmap be created for Dynamics 365 Customer Service and Dynamics 365 Commerce applications in the future. In addition, the CIO wants to ensure that the old customer numbers can be matched to a new standardized format.
* New customers in Jamaica must be reviewed and approved due to frequent customer data discrepancies. The sales representatives in the field will enter information that must be routed to validate against existing data.

NEW QUESTION # 74
A company uses Dynamics 365 Finance. An ISV provides a fix for an issue with a solution that the company uses.
You must deploy the fix to the production environment.
You need to schedule the deployment.
What should you do?

A. Open a hotfix request.
B. Create a support request in Lifecycle Services (LCS).
C. Open an extensibility support request.
D. Create a service request in Lifecycle Services (LCS).

Answer: C

Explanation:
Extensibility requests
Finance and Operations applications exclusively use extensions to customize the product.
We've been working toward an extension-based customization model for some time. Over the past several releases we have been gradually sealing models. As of Dynamics 365 for Finance and Operations release 8.0, this completes the sealing. From this release forward, only extension-based customizations are allowed.
In future releases, we will be adding even more extensibility capabilities to enable independent software vendors (ISVs) and value-added resellers (VARs) to deliver complete business solutions. We will prioritize these on a customer-by-customer basis with frequent releases.
Reference: https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/extensibility/extensibility- requests

NEW QUESTION # 75
You are a solution architect that implements Dynamics 365 finance and operations apps.
An advanced scenario in master planning includes a product bug.
You need to create a modification to avoid the scenario with the product bug, but Microsoft has not created the required extension capabilities.
You need to recommend a solution to log the product bug and request the extension capabilities.
Which tools should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Lifecycle Services (LCS)
To open a support ticket with the Microsoft Support team, in LCS, the Support tile opens a tool that helps you manage support incidents. To submit issues directly to Microsoft, select the Support tile in your LCS project.
Box 2: Lifecycle Services (LCS)
Extensibility requests are logged using a specific project in LCS. Logged requests are collected under that same project. We recommend that you log related requests under the same LCS project as this helps maintain a holistic view on all requests for a specific solution or an implementation. Microsoft then further identifies logged requests by the organization name that is associated with the LCS account.
In your LCS project, at the top of the page, select the hamburger icon and then click Support menu item.

Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/lcs-support
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/extensibility/extensibility-requests

NEW QUESTION # 76
......

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